Track Your Order

How to Track Your Order

After your order has been dispatched, VEERAMART will send a shipping confirmation email to the email address provided during checkout.

The shipping confirmation will normally include:

  • Your order number;

  • Your parcel tracking number;

  • The name of the applicable delivery carrier;

  • A link to view the latest available tracking information.

Select the tracking link in your shipping confirmation email to check the progress of your delivery.

VEERAMART is operated by VEERA RETAIL STORES LTD, which is the legal seller responsible for processing and fulfilling orders placed through this website.

Order Processing Time

Orders are normally processed within 2 business days after they are successfully placed and verified.

Order processing may include:

  • Confirming the order information;

  • Verifying the customer’s contact and delivery details;

  • Preparing and checking the products;

  • Packing the order;

  • Transferring the parcel to the logistics provider.

Business days exclude weekends and public holidays. Orders placed outside normal business hours begin processing on the next available business day.

Estimated Delivery Time

After dispatch, standard delivery normally takes approximately 7–15 business days.

The delivery estimate begins when the order has been dispatched, not when the order is initially placed. The total estimated time therefore consists of:

  • Up to 2 business days for order processing; and

  • Approximately 7–15 business days for transportation after dispatch.

Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary due to the destination, local carrier operations, customs procedures, public holidays, severe weather, incorrect address information or other circumstances outside our reasonable control.

Fulfilment and Delivery

Orders are processed and fulfilled from:

VEERA RETAIL STORES LTD
78 Foxhill Road
Carlton
Nottingham, England
NG4 1RT
United Kingdom

Orders may be transported by our logistics provider, PFC, and may be transferred to a local delivery partner for final delivery in the destination country.

Our primary service market is Croatia. Available delivery services and estimated delivery times may vary if VEERAMART begins serving additional countries.

Tracking Updates

Tracking information may not appear immediately after a shipping confirmation is sent. Carriers may require 24–72 hours to scan the parcel and publish the first tracking update.

It is also normal for tracking information to remain unchanged temporarily while a parcel:

  • Travels between logistics facilities;

  • Is transferred between international and local carriers;

  • Undergoes customs processing;

  • Waits for its next carrier scan.

A temporary pause in tracking updates does not necessarily mean that the parcel has been lost.

Tracking Number Not Received

If you have not received a shipping confirmation after the stated processing period, please:

  1. Check your inbox, spam and junk folders;

  2. Confirm that the email address entered at checkout was correct;

  3. Check whether we contacted you to verify your order or address;

  4. Contact our customer service team with your full name and order number.

Please do not send sensitive payment details when requesting tracking assistance.

Order Status Explained

Order confirmed: We have received your order.

Processing: Your order details are being checked and the parcel is being prepared.

Dispatched or shipped: The parcel has been transferred to the logistics provider.

In transit: The parcel is moving through the carrier’s delivery network.

Out for delivery: The local carrier expects to attempt delivery soon.

Delivered: The carrier has recorded the parcel as delivered.

Delayed Orders

If the estimated delivery period has passed or tracking has not updated for several business days, contact us so that we can request additional information from the applicable logistics provider.

When contacting us, please provide:

  • Your order number;

  • Your full name;

  • The email address or telephone number used for the order;

  • The delivery postcode;

  • The tracking number, if available.

We will review the available tracking information and, where appropriate, contact the carrier to investigate.

Tracking Shows Delivered, but the Parcel Is Missing

If tracking shows that your order has been delivered but you cannot locate it, please:

  1. Check the delivery address on your order confirmation;

  2. Look around the property and any designated safe location;

  3. Ask members of your household, reception staff or neighbours whether they accepted the parcel;

  4. Review any delivery notice provided by the carrier;

  5. Contact the local delivery carrier using the tracking number;

  6. Contact VEERAMART if the parcel still cannot be located.

We will assist with the carrier investigation where reasonably possible. Any available remedy will be handled in accordance with applicable consumer law and our published Refund Policy.

Incorrect Delivery Information

Customers are responsible for entering complete and accurate delivery information during checkout.

If you notice an error, contact us as soon as possible. We may be able to update the address before dispatch, but an address change cannot be guaranteed after the parcel has entered the delivery network.

We will never change an order’s delivery address based solely on a request from an unauthorised third party.

Delivery Attempts and Cash on Delivery

Cash on Delivery orders must be paid for when the parcel is delivered. Please ensure that an authorised person is available at the delivery address and can pay the confirmed order amount.

If delivery is unsuccessful, the carrier may make another attempt, leave delivery instructions or hold the parcel at a local collection point. Follow the carrier’s tracking instructions promptly to prevent the parcel from being returned.

Contact Customer Service

For assistance with your order or tracking information, contact:

VEERA RETAIL STORES LTD
Trading brand: VEERAMART
Company number: 15512937

Email: gijon.marcos2@gmail.com
Telephone: +44 7348 450153
Customer service hours: Monday–Friday, 09:00–17:00 UK time

Please include your order number in all order-related enquiries so that we can locate the correct order more efficiently.