Pravila zaštite privatnosti

PRIVACY POLICY

Last updated: 16 October 2026

This Privacy Policy explains how VEERA RETAIL STORES LTD, trading as VEERAMART, collects, uses, discloses and protects personal information when you visit veeramart.shop, place an order, create an account, contact us or otherwise interact with our services.

1. WHO WE ARE

VEERA RETAIL STORES LTD is the data controller responsible for the personal information described in this Policy, except where another organisation is identified as an independent controller.

Company name:
VEERA RETAIL STORES LTD

Company number:
15512937

Trading name:
VEERAMART

Registered address:
78 Foxhill Road
Carlton
Nottingham
England
NG4 1RT
United Kingdom

Website:
https://veeramart.shop

Privacy contact email:
gijon.marcos2@gmail.com

Telephone:
+44 7348 450153

Customer service hours:
Monday to Friday, 09:00–17:00 UK local time
(GMT or BST, as applicable)

2. SCOPE OF THIS POLICY

This Policy applies to personal information collected through:

• Our website and online store;
• Checkout and order processing;
• Customer accounts;
• Cash on Delivery orders;
• Customer service communications;
• Returns, refunds and warranty requests;
• Marketing communications;
• Cookies and similar technologies; and
• Interactions with delivery, payment and service providers acting in connection with our store.

This Policy does not control independent third-party websites or services that publish their own privacy policies.

3. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal information.

Identity and contact information:

• Full name;
• Billing and delivery address;
• Email address;
• Telephone number;
• Country, region and postal code; and
• Customer-account information.

Order and transaction information:

• Products ordered;
• Order number;
• Order date and value;
• Payment method;
• Currency;
• Delivery status;
• Returns, refunds and warranty records; and
• Communications relating to an order.

Payment information:

For Cash on Delivery orders, we record that payment is due at delivery and may receive confirmation from the carrier that payment was collected.

If electronic payment methods are introduced, payment details will normally be collected and processed by an authorised payment provider. We do not normally receive or store complete card numbers, card PINs or card security codes.

Device and technical information:

• IP address;
• Browser and device type;
• Operating system;
• Language and time-zone settings;
• Cookie identifiers;
• Approximate location derived from an IP address;
• Website activity;
• Referring pages; and
• Error and security logs.

Shopping and preference information:

• Products viewed;
• Search activity;
• Cart activity;
• Saved preferences;
• Selected market, currency and language;
• Marketing preferences; and
• Responses to promotions or surveys.

Customer-service information:

• Emails and messages;
• Complaint information;
• Photographs or videos supplied for damaged-product claims;
• Return and refund details;
• Warranty activation and claim information; and
• Other information voluntarily provided to us.

We ask customers not to provide unnecessary sensitive personal information.

Never send us passwords, card PINs, card security codes, online banking passwords or one-time verification codes.

4. HOW WE COLLECT INFORMATION

We collect personal information:

• Directly from you when you place an order, create an account, contact us or submit a request;
• Automatically through cookies, server logs and similar technologies;
• From Shopify, which hosts and supports our online store;
• From payment providers, where electronic payment services are used;
• From PFC Royal Logistics and other delivery providers;
• From fraud-prevention, security and address-verification providers;
• From marketing and analytics providers where legally permitted; and
• From public or lawful third-party sources where necessary to prevent fraud or comply with legal obligations.

5. HOW WE USE PERSONAL INFORMATION

We use personal information to:

• Operate and maintain our website;
• Display the correct country, currency, language and product availability;
• Process, verify and fulfil orders;
• Confirm Cash on Delivery orders;
• Arrange shipping, customs clearance and delivery;
• Communicate order and tracking updates;
• Provide customer service;
• Process cancellations, returns, refunds and warranty requests;
• Detect and prevent fraud, abuse and security incidents;
• Maintain accurate financial, tax and business records;
• Comply with consumer-protection, product-safety and other legal obligations;
• Improve our website, products and services;
• Measure website performance;
• Personalise content where legally permitted;
• Send marketing communications where consent or another valid legal basis exists;
• Establish, exercise or defend legal claims; and
• Protect customers, our business and third parties.

We will not use personal information for a materially incompatible purpose without providing additional notice and obtaining consent where required.

6. LEGAL BASES FOR PROCESSING

Where UK GDPR, EU GDPR or similar laws apply, we rely on one or more of the following legal bases.

Performance of a contract:

We process information necessary to accept, fulfil and manage orders, delivery, returns, refunds, customer accounts and warranties.

Legal obligation:

We process information where necessary to comply with tax, accounting, consumer-protection, product-safety, fraud-prevention or regulatory requirements.

Legitimate interests:

We may process information for legitimate business interests such as:

• Operating and improving the store;
• Preventing fraud and misuse;
• Protecting website and account security;
• Responding to enquiries;
• Maintaining business records;
• Understanding service performance; and
• Establishing or defending legal claims.

We consider the impact on your rights before relying on legitimate interests.

Consent:

We rely on consent where required for:

• Non-essential cookies;
• Certain analytics or advertising activities;
• Email or SMS marketing; and
• Other optional uses clearly explained when consent is requested.

You may withdraw consent at any time. Withdrawal does not affect processing already lawfully carried out.

Vital interests or public task:

These bases are used only where applicable and legally justified.

7. INFORMATION REQUIRED TO COMPLETE AN ORDER

Certain information—including your name, delivery address, contact details and order information—is necessary to process and deliver an order.

If this required information is not provided, we may be unable to accept, deliver or provide support for the order.

Providing information for optional marketing activities is not a condition of purchase.

8. SHOPIFY

Our store is hosted on Shopify.

Shopify provides the ecommerce platform and processes personal information to operate, secure and support the store.

Shopify may process data in countries outside your country of residence and may act as our service provider or, for certain processing activities, as an independent controller.

More information about Shopify’s privacy practices is available at:

https://www.shopify.com/legal/privacy

9. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with the following categories of recipients when reasonably necessary.

Ecommerce and technology providers:

Including Shopify, website hosting, cloud storage, security, technical support and customer-service providers.

Delivery and fulfilment providers:

Including PFC Royal Logistics, postal operators, couriers, warehouses, customs agents and local delivery partners.

Payment and financial providers:

Including payment processors, banks and refund providers where electronic payments or bank refunds are used.

Fraud and security providers:

Including providers that assist with order verification, address validation, fraud detection, abuse prevention and account security.

Marketing and analytics providers:

We may share limited browsing, device or interaction information with analytics and advertising providers where permitted by law and, where required, after consent.

Professional advisers:

Including accountants, auditors, insurers, legal advisers and consultants who require information to provide services.

Authorities and legal recipients:

We may disclose information when reasonably necessary to comply with law, court orders, regulatory obligations, product-safety duties or lawful requests.

Business transactions:

Information may be disclosed in connection with a genuine merger, acquisition, financing, reorganisation or sale of business assets, subject to appropriate confidentiality and legal safeguards.

We require service providers to use personal information only for authorised purposes and to protect it appropriately.

10. SALE, SHARING AND TARGETED ADVERTISING

We do not sell personal information in exchange for money as part of our ordinary business operations.

Some privacy laws define “sale”, “sharing” or “targeted advertising” broadly and may include certain disclosures of cookie identifiers or browsing activity to advertising providers.

Where these laws apply, we will provide any required consent or opt-out mechanism through our cookie settings, privacy controls or another clearly identified method.

You may also contact us at gijon.marcos2@gmail.com to exercise an applicable opt-out right.

11. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, local storage and similar technologies.

These technologies may be used for:

Strictly necessary purposes:

To operate checkout, maintain security, remember cart contents and provide essential website functions.

Preference purposes:

To remember language, country, currency and other settings.

Analytics purposes:

To understand website traffic, performance and how visitors use the store.

Advertising purposes:

To measure campaigns, limit repeated advertising and display relevant advertising where legally permitted.

Where required by law, non-essential cookies will not be used until you provide consent.

You can manage available preferences through the cookie banner or cookie settings. You may also control cookies through your browser, although blocking necessary cookies may prevent parts of the website from functioning.

More details may be provided in a separate Cookie Policy.

12. MARKETING COMMUNICATIONS

We send marketing emails or messages only where legally permitted.

You may unsubscribe at any time by:

• Using the unsubscribe link in a marketing email;
• Adjusting available account or communication settings; or
• Contacting gijon.marcos2@gmail.com.

Opting out of marketing does not stop essential service messages, including order confirmations, delivery updates, recall notices, security messages or responses to customer-service requests.

13. INTERNATIONAL DATA TRANSFERS

Because we use Shopify and other international providers, personal information may be processed in the United Kingdom, European Economic Area, United States, Canada or other countries where our providers operate.

When personal information is transferred internationally, we use safeguards required by applicable law, which may include:

• An adequacy decision;
• Standard contractual clauses;
• The UK International Data Transfer Agreement;
• The UK Addendum to standard contractual clauses;
• Contractual and technical safeguards; or
• Another legally recognised transfer mechanism.

You may contact us for further information about safeguards relevant to your personal information.

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Retention periods are determined by considering:

• The duration of the customer relationship;
• The type and sensitivity of the information;
• Order, return and warranty periods;
• Tax and accounting requirements;
• Product-safety and recall obligations;
• Fraud-prevention requirements;
• Limitation periods for legal claims; and
• Other applicable legal obligations.

Order, transaction and accounting records may normally be retained for up to six years or for another period required by applicable law.

Customer-service, return and warranty records may be retained for the duration needed to resolve the matter and support related legal or warranty obligations.

Marketing records are retained until consent is withdrawn, an objection is made or the information is no longer required, subject to maintaining a minimal suppression record to respect an opt-out.

When information is no longer required, we delete, anonymise or securely isolate it.

15. DATA SECURITY

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against:

• Unauthorised access;
• Accidental loss;
• Misuse;
• Alteration;
• Disclosure; and
• Destruction.

These safeguards may include access controls, secure service providers, encryption in transit, account security measures, monitoring and staff-access restrictions.

No online system can be guaranteed to be completely secure. Customers should use unique passwords, protect their devices and notify us of suspected unauthorised activity.

16. AUTOMATED PROCESSING AND FRAUD SCREENING

We and our service providers may use automated tools to identify suspicious orders, fraud, security threats or abuse.

These tools may consider factors such as:

• Order details;
• Address consistency;
• Device and network information;
• Previous transaction patterns; and
• Indicators supplied by security providers.

We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects unless permitted by law and accompanied by required safeguards.

Where applicable, you may request human review, express your point of view and contest a significant automated decision.

17. YOUR PRIVACY RIGHTS

Depending on your location and the applicable law, you may have the right to:

• Be informed about how your information is used;
• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information;
• Request restriction of processing;
• Object to processing based on legitimate interests;
• Object at any time to direct marketing;
• Receive certain information in a portable, machine-readable format;
• Withdraw consent;
• Opt out of certain targeted advertising, sale or sharing;
• Request review of certain automated decisions;
• Appeal the refusal of a privacy request where applicable; and
• Lodge a complaint with a data-protection authority.

These rights may be subject to lawful exceptions. For example, we may retain information required for tax records, fraud prevention, legal claims or product-safety obligations.

THE RIGHT TO OBJECT TO DIRECT MARKETING MAY BE EXERCISED AT ANY TIME.

18. HOW TO EXERCISE YOUR RIGHTS

Send privacy requests to:

gijon.marcos2@gmail.com

Use the subject line:
Privacy Request

Please explain which right you wish to exercise and provide enough information to identify the relevant records.

We may request reasonable proof of identity before responding. We will not request a password, card PIN, card security code or one-time verification code.

We will respond within the period required by applicable law—generally within one month under UK or EU data-protection law—subject to permitted extensions for complex requests.

We will not discriminate against you for exercising a privacy right.

19. COMPLAINTS TO A SUPERVISORY AUTHORITY

We encourage you to contact us first so that we can attempt to resolve your concern.

If you are in the United Kingdom, you may complain to:

Information Commissioner’s Office
Website: https://ico.org.uk

If you are in Croatia, you may complain to:

Croatian Personal Data Protection Agency (AZOP)
Website: https://azop.hr

If you are elsewhere in the European Economic Area, you may complain to the data-protection authority in the country where you live, work or believe an infringement occurred.

Customers in other countries may contact their applicable privacy regulator.

20. CHILDREN’S PRIVACY

Our store is not directed specifically at children.

We do not knowingly collect personal information directly from a child who cannot legally consent to the processing under applicable law.

If you believe a child has provided personal information without appropriate parental or guardian authorisation, contact us so that we can investigate and take appropriate action.

21. THIRD-PARTY LINKS

Our website may contain links to websites or services operated independently by third parties.

Their collection and use of personal information are governed by their own privacy policies. We recommend reviewing those policies before providing information.

22. USER-GENERATED CONTENT

If you submit a product review, photograph, comment or other public content, the information you choose to publish may be visible to other users.

Do not include delivery addresses, telephone numbers, payment information or other sensitive personal information in public reviews.

You may contact us to request removal or correction of personal information contained in submitted content, subject to applicable law.

23. CHANGES TO THIS PRIVACY POLICY

We may update this Policy to reflect changes in our products, markets, service providers, technology or legal obligations.

The updated version will be posted on this website with a revised “Last updated” date.

Where required by law, we will provide additional notice or request consent before making a material change that affects how personal information is used.

24. CONTACT US

For questions, complaints or requests concerning this Privacy Policy or your personal information, contact:

VEERA RETAIL STORES LTD
Company number: 15512937

Trading name:
VEERAMART

Registered address:
78 Foxhill Road
Carlton
Nottingham
England
NG4 1RT
United Kingdom

Email:
gijon.marcos2@gmail.com

Telephone:
+44 7348 450153

Website:
https://veeramart.shop

Customer service hours:
Monday to Friday, 09:00–17:00 UK local time