Uvjeti pružanja usluge
TERMS OF SERVICE
Last updated: 16 October 2026
These Terms of Service govern your access to and use of veeramart.shop and your purchase of products or services from VEERAMART.
The website and store are operated by:
VEERA RETAIL STORES LTD
Company number: 15512937
Registered address:
78 Foxhill Road
Carlton
Nottingham
England
NG4 1RT
United Kingdom
Email: gijon.marcos2@gmail.com
Telephone: +44 7348 450153
Customer service hours: Monday to Friday, 09:00–17:00 UK local time
In these Terms, “VEERAMART”, “we”, “us” and “our” refer to VEERA RETAIL STORES LTD. “You” and “your” refer to the person accessing the website or placing an order.
1. ACCEPTANCE OF THESE TERMS
By accessing this website, creating an account or placing an order, you agree to these Terms of Service and the policies referenced in them.
Please read these Terms before using the website. If you do not agree with them, you should not use the website or place an order.
Nothing in these Terms excludes, restricts or replaces any mandatory consumer rights available under the laws of your country of residence.
2. ELIGIBILITY
You must have the legal capacity to enter into a binding contract.
If you are under the age at which you can legally enter into a contract in your country, you may use the website only with the involvement and consent of a parent or legal guardian.
You are responsible for ensuring that the information you provide is complete, accurate and current.
3. PRODUCTS AND SERVICES
We may offer different types of products and services in different countries.
Product descriptions, specifications, compatibility information, dimensions, colours, images and other details are provided to help customers make informed purchasing decisions.
We make reasonable efforts to ensure that this information is accurate. However, colours and appearance may vary depending on the device, screen settings, lighting and manufacturing tolerances.
Products may be subject to availability, delivery restrictions or quantity limits. Any product-specific conditions shown on the relevant product page form part of these Terms.
You must read and follow all product instructions, safety warnings and usage restrictions supplied with a product.
4. PRICES, CURRENCY AND TAXES
Prices are displayed in the currency selected for the applicable market or shown at checkout.
The final amount payable will be displayed before you submit your order. Taxes and other mandatory charges will be included or clearly disclosed where required by law.
We may change prices at any time, but a price change will not normally affect an order that we have already accepted.
If an obvious pricing or technical error occurs, we will contact you before processing the affected order. You may accept the corrected price or cancel the order without charge.
5. CUSTOMS DUTIES AND IMPORT TAXES
For destinations to which we expressly offer delivery, VEERA RETAIL STORES LTD is responsible for applicable customs duties and import taxes associated with the delivery, unless a different arrangement is clearly disclosed before the order is placed.
If a carrier or customs authority unexpectedly requests an import payment from you, please contact us before paying where reasonably possible. If payment is necessary to receive the parcel, retain the official receipt and contact us for assistance.
Customers remain responsible for providing accurate delivery and customs information.
6. ORDERS AND CONTRACT FORMATION
When you place an order, you are making an offer to purchase the selected products under these Terms.
After placing an order, you should receive an order confirmation by email or another durable electronic format. An automated acknowledgement does not necessarily mean that the order has been accepted.
The purchase contract is formed when we expressly accept the order, confirm dispatch or otherwise confirm acceptance in accordance with applicable law.
We may decline or cancel an order before acceptance for legitimate reasons, including:
• The product is unavailable;
• Delivery is unavailable to the provided address;
• The information provided cannot be verified;
• We reasonably suspect fraud, misuse or unlawful activity;
• A material pricing or product-information error has occurred; or
• Applicable law prevents us from fulfilling the order.
If payment has already been collected for an order that we cannot accept, the amount will be refunded.
7. PAYMENT
Available payment methods are displayed during checkout and may vary by country or order.
Cash on Delivery may be available for eligible destinations. When Cash on Delivery is selected, the customer must pay the total order amount to the courier in cash at delivery, unless another method is expressly offered by the courier and confirmed by us.
No advance payment is required for a Cash on Delivery order.
You agree to provide accurate billing and contact information and to promptly update any information needed to complete the transaction.
We reserve the right to perform reasonable order-verification checks before dispatch.
8. SHIPPING AND DELIVERY
Orders are normally processed within 2 business days.
Estimated transportation time is normally 7–15 business days after processing. These periods are estimates and may vary depending on destination, product availability, customs processing, carrier operations, public holidays, severe weather or other circumstances outside our reasonable control.
Any different delivery estimate shown on a product page or at checkout will take priority for that order.
Standard shipping is free unless a different shipping charge is clearly displayed before the order is placed.
Orders may be delivered by PFC Royal Logistics or another suitable logistics provider. We may use different carriers depending on the destination and product.
Risk of loss remains with us until the goods are delivered to you or to a person designated by you, except where applicable law provides otherwise or you independently appoint a carrier not offered by us.
Please provide a complete and accurate delivery address and a working telephone number. We are not responsible for avoidable delays caused by incorrect or incomplete information supplied by the customer.
9. DELIVERY PROBLEMS
If an order is delayed, lost or arrives damaged, contact us at gijon.marcos2@gmail.com.
We may ask for the order number, delivery information and reasonable supporting evidence, such as photographs of damaged packaging.
If we fail to deliver within the agreed period or within an additional reasonable period required by applicable law, you may be entitled to cancel the contract and receive a refund.
10. ORDER CANCELLATIONS
Contact us as soon as possible if you wish to cancel an order.
We cannot guarantee cancellation after an order has entered processing or has been dispatched. If an order has already been dispatched, the Returns and Refunds Policy and any applicable statutory withdrawal rights will apply.
Our cancellation process does not restrict any mandatory right to withdraw from a distance contract.
11. RETURNS, REFUNDS AND WITHDRAWAL RIGHTS
Returns and refunds are governed by our Returns and Refunds Policy, which forms part of these Terms.
We offer a voluntary 30-day return period for eligible products.
Consumers in the European Union generally have a statutory right to withdraw from eligible online purchases within 14 days after receiving the goods, without giving a reason. Exceptions may apply to certain products, including personalised, perishable, digital or opened sealed hygiene products.
Nothing in our voluntary return policy limits your statutory rights concerning faulty, damaged, misdescribed or non-conforming goods.
12. PRODUCT CONFORMITY AND WARRANTIES
Products must conform to the contract and applicable product descriptions.
Where mandatory consumer law applies, customers may be entitled to remedies including repair, replacement, price reduction or refund for defective or non-conforming goods.
Eligible products expressly advertised with a commercial warranty include a three-year commercial warranty beginning on successful activation. If activation is unavailable or cannot reasonably be completed, the period begins on the delivery date.
The commercial warranty is additional to, and does not replace or restrict, any statutory legal guarantee or other mandatory consumer rights.
Product-specific warranty terms may contain additional coverage details and exclusions.
13. ACCOUNTS
Some website features may require a customer account.
You are responsible for keeping your account information accurate and maintaining the confidentiality of your login credentials. Notify us promptly if you reasonably believe that your account has been accessed without authorisation.
You may not use another person’s account without permission or create an account using false or misleading information.
We may restrict account access when reasonably necessary to protect customers, investigate fraud, comply with law or prevent misuse. Such action will not affect completed orders or mandatory consumer rights.
14. ACCEPTABLE USE
You must not use the website:
• For unlawful, fraudulent or misleading purposes;
• To infringe intellectual property, privacy or other legal rights;
• To submit malicious code, viruses or harmful material;
• To interfere with the website’s operation or security;
• To gain unauthorised access to systems, accounts or data;
• To scrape, copy or exploit the website using automated means without permission;
• To impersonate another person or misrepresent your identity;
• To submit false orders or abuse Cash on Delivery services; or
• To harass, threaten or harm another person.
We may take reasonable action to prevent or investigate prohibited activity.
15. INTELLECTUAL PROPERTY
The website and its content—including trademarks, logos, graphics, photographs, text, layouts and software—are owned by or licensed to VEERA RETAIL STORES LTD and are protected by applicable intellectual-property laws.
VEERAMART branding may not be copied, altered, distributed or used commercially without prior written permission.
You may view and use the website for personal, non-commercial shopping purposes. No ownership rights are transferred to you.
16. CUSTOMER REVIEWS AND SUBMISSIONS
If you submit a review, photograph, comment or other content, you confirm that:
• You created it or have permission to use it;
• It is accurate and relates to your genuine experience;
• It does not violate the rights of another person;
• It is not unlawful, abusive or misleading; and
• Any material connection, incentive or sponsorship is clearly disclosed.
You grant us a non-exclusive, worldwide and royalty-free licence to display and use submitted content in connection with the website and our business, subject to applicable privacy law.
We may moderate or remove unlawful, irrelevant, fraudulent or abusive content. We will not remove a genuine negative review solely because it is unfavourable.
17. THIRD-PARTY SERVICES AND LINKS
The website may use or link to services provided by third parties, including Shopify, payment providers, logistics providers, analytics providers and social-media platforms.
Third-party services may be governed by their own terms and privacy policies. We are not responsible for independent third-party websites that we do not control.
This section does not exclude responsibility that cannot legally be excluded, including responsibility for service providers acting on our behalf where applicable law makes us responsible.
18. PRIVACY AND COOKIES
Personal information is processed in accordance with our Privacy Policy and applicable data-protection law.
Our Cookie Policy or cookie settings explain how cookies and similar technologies are used and how available preferences can be managed.
Do not send passwords, card PINs, card security codes or one-time verification codes to us by email.
19. WEBSITE AVAILABILITY
We aim to keep the website accurate, secure and available, but continuous or error-free access cannot be guaranteed.
We may temporarily suspend access for maintenance, security, updates or circumstances outside our reasonable control.
We will not use this section to avoid obligations relating to orders already accepted or rights that cannot legally be excluded.
20. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful, including liability for:
• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Deliberate misconduct or gross negligence where applicable;
• Breach of mandatory consumer rights; or
• Defective products where liability cannot legally be excluded.
Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a customer acting wholly as a consumer.
If you purchase for business purposes, additional limitations may apply only to the extent permitted by law.
21. EVENTS OUTSIDE REASONABLE CONTROL
We are not responsible for delay or failure caused by events outside our reasonable control, such as natural disasters, war, civil disturbance, government action, widespread transport disruption, carrier interruption, epidemic, telecommunications failure or severe weather.
We will take reasonable steps to reduce the effect of such an event and resume performance. Your right to cancel due to substantial delay under applicable law remains unaffected.
22. COMPLAINTS
Complaints may be submitted by email or post:
Email: gijon.marcos2@gmail.com
Postal address:
VEERA RETAIL STORES LTD
78 Foxhill Road
Carlton
Nottingham
England
NG4 1RT
United Kingdom
Please include your name, order number and a clear description of the issue.
We will acknowledge and respond within a reasonable period. For consumer complaints subject to Croatian law, we will provide a written response no later than 15 days after receiving the complaint.
You may also have the right to contact an applicable consumer-protection authority or alternative dispute-resolution body in your country.
23. CHANGES TO THESE TERMS
We may update these Terms to reflect changes in our products, operations, technology or legal obligations.
The latest version will be published on this website with a revised “Last updated” date.
Changes will apply prospectively and will not remove rights attached to an order already accepted, unless required by law or agreed with you.
24. GOVERNING LAW AND JURISDICTION
These Terms and contracts with VEERA RETAIL STORES LTD are governed by the laws of England and Wales, except where the mandatory laws of your country of residence apply.
If you are a consumer, this choice of law does not deprive you of any mandatory protection provided by the laws of your country.
Nothing in these Terms prevents a consumer from bringing proceedings in a court that has jurisdiction under applicable consumer-protection law.
25. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be applied or removed only to the minimum extent necessary. The remaining provisions will continue to apply.
26. NO WAIVER
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
27. ENTIRE AGREEMENT
These Terms, together with the product information shown at checkout and our Privacy Policy, Shipping Policy, Returns and Refunds Policy and applicable Warranty Policy, form the agreement between you and VEERA RETAIL STORES LTD concerning your purchase.
If product-specific terms conflict with these Terms, the term that provides the customer with the clearer or more favourable mandatory protection will apply.
28. CONTACT US
Questions about these Terms may be sent to:
VEERA RETAIL STORES LTD
Company number: 15512937
Registered address:
78 Foxhill Road
Carlton
Nottingham
England
NG4 1RT
United Kingdom
Brand: VEERAMART
Website: https://veeramart.shop
Email: gijon.marcos2@gmail.com
Telephone: +44 7348 450153
Customer service hours: Monday to Friday, 09:00–17:00 UK local time