FREQUENTLY ASKED QUESTIONS
ABOUT VEERAMART
What is VEERAMART?
VEERAMART is an online retail brand operated by VEERA RETAIL STORES LTD, a private limited company registered in England and Wales under company number 15512937.
Where is VEERAMART located?
Our registered office and primary fulfilment address is:
VEERA RETAIL STORES LTD
78 Foxhill Road
Carlton
Nottingham
England
NG4 1RT
United Kingdom
ORDERS
How do I place an order?
Select the product and available options, add it to your cart, enter your delivery information and complete checkout using an available payment method.
You should receive an order confirmation at the email address provided during checkout.
Can I change or cancel my order?
Contact us as soon as possible at gijon.marcos2@gmail.com.
We may be able to change or cancel an order before processing or dispatch begins. Changes cannot be guaranteed after an order has been dispatched.
What should I do if I entered an incorrect address?
Contact us immediately with your order number and the correct address.
We will attempt to update the address before dispatch, but changes may not be possible after the parcel has been transferred to the carrier.
Can I order more than one product?
Yes. Available products may be purchased together unless a product page or checkout notice states otherwise.
Products from the same order may occasionally arrive in separate parcels.
PAYMENT
Which payment methods do you accept?
Available payment methods are displayed during checkout.
Cash on Delivery is available for eligible countries, postal codes and orders. Additional payment methods may be introduced in the future.
How does Cash on Delivery work?
When Cash on Delivery is selected, no advance payment is required.
Pay the total amount shown in your order confirmation directly to the courier in cash when the parcel is delivered.
Please provide a valid telephone number and ensure that someone is available to receive the order.
Which currency will I pay in?
Prices are displayed in the currency applicable to your selected market or shown during checkout.
The final currency and total amount will be confirmed before you submit the order.
SHIPPING AND DELIVERY
How much does shipping cost?
Standard shipping is free unless a different charge is clearly displayed before the order is submitted.
How long does delivery take?
Orders are normally processed within 2 business days.
Estimated transportation time is approximately 7–15 business days after processing.
Delivery times may vary according to the destination, product, customs procedures, public holidays, weather and carrier operations.
Which carrier will deliver my order?
Orders may be shipped through PFC Royal Logistics or another suitable international or local delivery provider.
The carrier may vary depending on the destination, parcel size and available service.
Do you ship internationally?
We ship to the countries and regions available during checkout.
If your country cannot be selected, direct delivery is not currently available to that destination.
Will I have to pay customs duties or import taxes?
For destinations to which we expressly offer delivery, VEERA RETAIL STORES LTD is responsible for applicable customs duties and import taxes unless a different arrangement is clearly disclosed before purchase.
If a carrier or customs authority unexpectedly requests payment, contact us before paying where reasonably possible.
How can I track my order?
When tracking is available, the tracking number will be sent by email or displayed on the order-status page after dispatch.
Tracking information may take 24–72 hours to update.
What should I do if my order is delayed?
Check the tracking information first. If the estimated delivery period has passed, contact us at gijon.marcos2@gmail.com and include your order number.
We will investigate the delivery with the carrier.
What if tracking says “delivered” but I cannot find the parcel?
Please:
• Confirm that the delivery address is correct;
• Check around the delivery location;
• Ask household members, neighbours or building staff;
• Review any delivery notice or photograph; and
• Contact us if the parcel remains missing.
We will assist with a carrier investigation.
What if my parcel is lost or damaged in transit?
Contact us with your order number and details of the problem.
For damage claims, retain the product, parcel, shipping label and packaging and provide photographs where reasonably possible.
If a parcel is confirmed lost or damaged before delivery, we will provide an appropriate remedy in accordance with applicable law.
RETURNS AND REFUNDS
What is your return period?
Eligible products may be returned within 30 calendar days after delivery.
Additional statutory rights may apply depending on the customer’s country. EU consumers generally have a 14-day right to withdraw from eligible online purchases.
How do I request a return?
Email gijon.marcos2@gmail.com and provide:
• Your order number;
• The product you wish to return;
• Your name and contact information; and
• A brief description of the request.
A reason is not required when exercising a statutory withdrawal right.
Will you provide a return label?
Where applicable, we will send a printable return label or the appropriate return instructions by email.
Please contact us before sending a return.
Where should returns be sent?
Unless we provide another authorised address, returns should be sent to:
VEERA RETAIL STORES LTD
78 Foxhill Road
Carlton
Nottingham
England
NG4 1RT
United Kingdom
Who pays for return shipping?
VEERA RETAIL STORES LTD covers reasonable return costs for damaged, defective or incorrectly supplied products.
For voluntary change-of-mind returns, the customer may be responsible for return shipping unless we agree to cover it or applicable law requires otherwise.
When will I receive my refund?
We will notify you after receiving and inspecting the returned product.
Approved refunds are normally processed within 7 business days after approval. Your bank may require additional time to make the funds available.
How are Cash on Delivery orders refunded?
Because no card payment was collected for a Cash on Delivery order, approved refunds are normally issued through bank transfer or another secure bank refund method agreed with the customer.
We will contact you and confirm the method before sending the refund.
Never send card PINs, card security codes, online banking passwords or one-time verification codes by email.
What should I do if I receive the wrong or a defective product?
Contact us promptly at gijon.marcos2@gmail.com.
Include your order number, a description of the issue and photographs or video where reasonably possible.
Depending on the circumstances and applicable law, the available remedy may include repair, replacement, price reduction or refund.
WARRANTY
Do your products include a warranty?
Products expressly identified as warranty-eligible include a three-year commercial warranty beginning on successful activation.
If activation is unavailable or cannot reasonably be completed, the warranty period begins on the delivery date.
The commercial warranty is additional to, and does not replace or restrict, statutory consumer rights.
What does the commercial warranty cover?
The warranty generally covers eligible defects occurring during normal use, subject to any product-specific warranty conditions.
It does not normally cover accidental damage, misuse, unauthorised modification, improper installation, normal wear and tear or consumable parts.
How do I submit a warranty claim?
Email gijon.marcos2@gmail.com with:
• Your order number;
• Product name;
• Delivery or activation date;
• Description of the problem; and
• Relevant photographs or video.
PRODUCTS
Are product colours and dimensions exact?
We aim to provide accurate product information.
Colours may appear slightly different because of screen settings and lighting. Minor dimensional differences may occur because of measurement methods or manufacturing tolerances.
Always review the product description and specifications before ordering.
Will you add more products?
Yes. Our product range may change and expand over time.
Availability, prices, delivery destinations and warranty coverage may vary by product.
CUSTOMER SERVICE
How can I contact VEERAMART?
Email:
gijon.marcos2@gmail.com
Telephone:
+44 7348 450153
Customer service hours:
Monday to Friday, 09:00–17:00 UK local time
(GMT or BST, as applicable)
We aim to respond to email enquiries within 1–2 business days.
What information should I include when contacting you?
Please include your full name, order number, email address used for the order and a clear description of the issue.
For delivery or product-damage enquiries, include photographs where relevant.
Which languages do you support?
Customer support is primarily provided in English.
We may use translation tools to assist customers in other languages, but translated support availability and accuracy may vary.
Is my personal information protected?
We process personal information in accordance with our Privacy Policy and applicable data-protection law.
We use personal information for purposes such as order processing, delivery, customer service, fraud prevention, returns and legal compliance.
Please review our Privacy Policy for complete details.