Website Operator
This website and the VEERAMART online store are operated by:
VEERA RETAIL STORES LTD
Company number: 15512937
Registered in: England and Wales
Company type: Private limited company
Registered office:
78 Foxhill Road
Carlton
Nottingham, England
NG4 1RT
United Kingdom
Director: Veerakumar Veeraputhiran
Relationship Between VEERAMART and VEERA RETAIL STORES LTD
VEERAMART is the trading brand used by VEERA RETAIL STORES LTD for this online retail store.
VEERAMART is not presented as a separate company or independent legal entity. All references on this website to “VEERAMART”, “we”, “us” or “our” refer to VEERA RETAIL STORES LTD unless the context clearly states otherwise.
VEERA RETAIL STORES LTD is responsible for operating the website, presenting the products, processing orders, arranging fulfilment, providing customer support and handling returns, refunds and warranty requests.
Actual Seller
The actual and legal seller of every product purchased through this website is:
VEERA RETAIL STORES LTD
When a customer places an order through VEERAMART, the sales contract is entered into directly between the customer and VEERA RETAIL STORES LTD.
Shopify provides the ecommerce technology used to operate this website but is not the seller of the products. Logistics providers and local delivery carriers assist with transportation but are not the seller and are not parties to the sales contract.
Products and Order Information
The products available for purchase are displayed on the relevant product pages. Each applicable product page or checkout process will provide the available information about:
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The product and its principal characteristics;
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Package contents and available options;
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Product price;
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Available payment method;
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Delivery availability;
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Applicable shipping charges;
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Estimated processing and delivery times.
Customers should review all product and order information before confirming a purchase.
Service Market, Language and Currency
The primary market currently served by VEERAMART is Croatia.
The website is currently presented in English, and prices are displayed in euros (EUR/€).
VEERA RETAIL STORES LTD may offer additional products or begin serving additional countries in the future. Product availability, delivery services, payment methods and estimated delivery times may differ depending on the destination and will be displayed where applicable.
Payment
The payment method currently offered for eligible orders is Cash on Delivery (COD).
No online payment is collected when a Cash on Delivery order is submitted. The customer pays the confirmed order total when the parcel is delivered.
Availability of Cash on Delivery may depend on the delivery destination, postcode, carrier coverage, product type or order value. The payment options actually available for a particular order are shown during checkout.
Further information is available on our Payment Methods page.
Fulfilment and Delivery
Orders are processed and fulfilled from:
VEERA RETAIL STORES LTD
78 Foxhill Road
Carlton
Nottingham, England
NG4 1RT
United Kingdom
Our normal order processing time is up to 2 business days. After dispatch, estimated standard delivery normally takes approximately 7–15 business days, depending on the destination and local delivery conditions.
Orders may be transported by our logistics provider, PFC, and may be transferred to an appropriate local carrier for final delivery.
Eligible orders receive free standard shipping. Under our currently published shipping terms, applicable customs duties and import taxes associated with the delivery are borne by VEERA RETAIL STORES LTD.
Delivery estimates are not guaranteed delivery dates and may be affected by customs procedures, local carrier operations, public holidays, severe weather, incorrect delivery details or other circumstances outside our reasonable control.
Returns and Refunds
Customers may request a return within 30 days, subject to the conditions stated in our Refund Policy and any mandatory rights provided by applicable consumer law.
The return address is:
VEERA RETAIL STORES LTD
78 Foxhill Road
Carlton
Nottingham, England
NG4 1RT
United Kingdom
Customers must contact us before returning a product. Where a return label is provided, it must be printed and attached to the return parcel according to the instructions supplied by our customer service team.
For an approved Cash on Delivery refund, we will contact the customer to confirm the refund amount and obtain the bank account information required to complete the refund. Once the customer has agreed to the refund arrangement and supplied the required information, the refund will normally be processed within 7 business days. The receiving bank may require additional time to credit the funds.
Complete eligibility requirements, exclusions and procedures are stated in our Refund Policy.
Commercial Warranty
Eligible products are covered by a three-year commercial warranty, calculated from the date the applicable warranty is activated.
The commercial warranty is provided by VEERA RETAIL STORES LTD and is additional to, and does not replace or limit, any mandatory legal rights available to the customer.
The complete coverage, activation requirements, exclusions and claim procedure are stated in the Three-Year Commercial Warranty section of our Terms of Service.
Customer Contact Information
Customers may contact VEERA RETAIL STORES LTD regarding products, orders, delivery, tracking, returns, refunds, warranties or complaints through the following official contact details:
Email: gijon.marcos2@gmail.com
Telephone: +44 7348 450153
Customer service hours: Monday–Friday, 09:00–17:00 UK time
Postal address:
VEERA RETAIL STORES LTD
78 Foxhill Road
Carlton
Nottingham, England
NG4 1RT
United Kingdom
Customers contacting us about an existing order should include their order number. Sensitive payment details should not be sent by ordinary email.
Complaints
If a customer has a complaint, the customer should contact us using the official contact information above and provide:
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Their full name;
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Their order number, where applicable;
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A clear description of the issue;
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Relevant photographs or supporting information, where appropriate;
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The resolution being requested.
We will review the complaint and respond as promptly as reasonably possible during our published customer service hours.
Applicable Consumer Rights
Nothing in this notice or in our store policies is intended to exclude, restrict or replace any mandatory consumer rights that apply to the customer.
If a provision of our policies conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will take priority to the extent of that conflict.
Policy Information
Additional information is available through the policies and information pages linked in the footer of this website, including:
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Shipping Policy;
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Refund Policy;
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Privacy Policy;
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Terms of Service;
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Payment Methods;
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Track Your Order;
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Contact Information;
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Three-Year Commercial Warranty.