Contact information

CONTACT US

Thank you for visiting VEERAMART. Our customer service team is available to assist with orders, products, delivery, returns, refunds, warranties and general enquiries.

BUSINESS INFORMATION

VEERAMART is operated by:

VEERA RETAIL STORES LTD
Company number: 15512937

Registered office:
78 Foxhill Road
Carlton
Nottingham
England
NG4 1RT
United Kingdom

Website:
https://veeramart.shop

CUSTOMER SERVICE

Email:
gijon.marcos2@gmail.com

Telephone:
+44 7348 450153

Customer service hours:
Monday to Friday, 09:00–17:00 UK local time
(GMT or BST, as applicable)

We aim to respond to email enquiries within 1–2 business days. Response times may be longer during weekends, public holidays or periods of unusually high demand.

ORDER SUPPORT

For assistance with an order, please include:

• Your full name;
• Order number;
• Email address used for the order;
• Delivery country;
• A clear description of the issue; and
• Photographs or videos, where relevant.

Do not send passwords, card PINs, card security codes, online banking passwords or one-time verification codes by email.

DELIVERY ENQUIRIES

If your order is delayed, damaged, incomplete or marked as delivered but cannot be located, contact us with your order number.

Please retain the parcel, packaging, shipping label and any relevant photographs until the enquiry has been resolved.

RETURNS AND REFUNDS

To request a return or refund, contact:

gijon.marcos2@gmail.com

Please contact us before sending a return so that we can provide the correct instructions and, where applicable, a printable return label.

Unless we provide another authorised return location, returns should be sent to:

VEERA RETAIL STORES LTD
78 Foxhill Road
Carlton
Nottingham
England
NG4 1RT
United Kingdom

Return eligibility, shipping costs and refund processing are governed by our Returns and Refunds Policy.

WARRANTY SUPPORT

For a warranty request, provide:

• Your order number;
• Product name;
• Date of delivery or activation;
• Description of the problem; and
• Relevant photographs or videos.

Products expressly identified as warranty-eligible include a three-year commercial warranty beginning on successful activation. This commercial warranty does not replace or limit any statutory consumer rights.

WRITTEN COMPLAINTS

Written complaints may be submitted by email or post using the contact details above.

Please clearly mark the subject as “Customer Complaint” and include sufficient information for us to investigate.

We will acknowledge and respond within a reasonable period. Where Croatian consumer law applies, a written response will be provided no later than 15 days after receipt of the complaint.

LANGUAGE

Customer support is primarily provided in English. We may use translation tools to assist customers in other languages, but the availability and accuracy of translated support may vary.

IMPORTANT NOTICE

Only communications sent from our official website or confirmed contact channels should be treated as communications from VEERAMART.

If you receive a suspicious message claiming to represent us, do not provide payment credentials or verification codes. Forward the message to gijon.marcos2@gmail.com for verification.