Refund policy
RETURNS AND REFUNDS POLICY
Last updated: 16 October 2026
This Returns and Refunds Policy applies to purchases made from VEERAMART, operated by VEERA RETAIL STORES LTD.
1. 30-Day Return Period
You may request a return within 30 calendar days after receiving your order.
Where mandatory consumer law provides additional or more favourable rights, those rights will continue to apply. Consumers in the European Union have a statutory right to withdraw from most online purchases within 14 days of receiving the goods, without giving a reason.
To request a return, contact us at:
Email: gijon.marcos2@gmail.com
Telephone: +44 7348 450153
Please include your order number, the name used for the order, the item you wish to return and the reason for the return. Providing a reason is not required when exercising a statutory right of withdrawal.
2. Return Eligibility
To qualify under our voluntary 30-day return policy, the product should normally be:
• Returned within 30 days of delivery;
• In its original condition, subject to reasonable inspection;
• Unused, unwashed and undamaged;
• Returned with its original packaging, accessories, manuals and included components, where applicable; and
• Accompanied by proof of purchase.
Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics and functionality. We may make a lawful deduction for loss in value caused by handling beyond what is reasonably necessary.
These conditions do not limit any mandatory rights relating to defective, damaged, misdescribed or non-conforming goods.
3. Non-Returnable Items
Unless the item is defective or applicable law requires otherwise, returns may not be accepted for:
• Products made to order or clearly personalised;
• Perishable products;
• Sealed hygiene, health or personal-care products that have been opened;
• Sealed software, audio or video products that have been opened;
• Digital products after supply has begun with the customer’s prior consent;
• Gift cards;
• Hazardous materials, flammable liquids or gases; and
• Products identified as final sale before purchase.
Please contact us before returning an item if you are uncertain whether it is eligible.
4. Damaged, Defective or Incorrect Items
Please inspect your order after delivery. If an item is damaged, defective, incomplete or different from what you ordered, contact us promptly at gijon.marcos2@gmail.com.
Please provide your order number, a description of the issue and, where reasonably possible, photographs or video showing the product and packaging.
For an accepted claim, we will provide an appropriate remedy in accordance with applicable law, which may include repair, replacement, a price reduction or a refund. VEERA RETAIL STORES LTD will cover reasonable return costs for defective, damaged or incorrectly supplied products.
5. Return Instructions and Label
Do not send a return until you have received the correct return instructions.
Where a return label is provided, it will be sent by email as a printable label. Print the label, attach it securely to the parcel and remove or cover any previous shipping labels.
Unless we provide a different authorised return location, returns should be sent to:
VEERA RETAIL STORES LTD
78 Foxhill Road
Carlton
Nottingham
NG4 1RT
United Kingdom
Items returned without sufficient identifying information may take longer to process.
6. Return Shipping Costs
For damaged, defective, incorrect or otherwise non-conforming goods, VEERA RETAIL STORES LTD will pay the reasonable return shipping costs.
For voluntary change-of-mind returns, the customer is responsible for the direct return shipping costs unless:
• We agree to cover those costs;
• The product page or promotion states that free returns are included; or
• Applicable law requires us to cover them.
If we provide a prepaid label for a change-of-mind return, the stated cost of that label may be deducted from the refund where permitted by law. Any deduction will be disclosed before the return is completed.
We recommend retaining the return receipt and tracking information until the refund has been completed.
7. Refunds
We will notify you after receiving and inspecting the returned item and will tell you whether the refund has been approved.
Approved refunds are normally processed within 7 business days after approval. Where mandatory law requires an earlier refund or a different procedure, the mandatory rule will apply.
For Cash on Delivery orders, no original card transaction exists. Approved refunds will therefore normally be made by bank transfer or another secure bank refund method agreed with the customer. We will contact you before issuing the refund and confirm the appropriate method.
Never send card PINs, online banking passwords, one-time verification codes or card security codes by email.
Your bank or payment provider may require additional time to credit the funds after we issue the refund.
8. EU Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from an eligible distance purchase within 14 days after receiving the goods, without giving a reason.
You must notify us of your decision before the withdrawal period expires. After notifying us, you must return the goods within the period required by applicable law.
Where required by law, we will refund the product price and the cost of the least expensive standard delivery option offered for the original order. Additional costs resulting from your choice of express or premium delivery are not refundable unless required by law.
We may withhold reimbursement until we have received the goods or you provide evidence that they have been returned, whichever occurs first, where permitted by law.
The statutory right of withdrawal may not apply to certain excluded products, including personalised goods, rapidly perishable goods and opened sealed hygiene products.
9. Exchanges
We do not guarantee direct exchanges because product availability may change.
Where an exchange is not available, you may return the eligible product and place a new order. Your statutory rights concerning defective or non-conforming goods are not affected.
10. Order Cancellations
To request cancellation, contact us as soon as possible at gijon.marcos2@gmail.com.
We cannot guarantee cancellation after an order has entered processing or has been dispatched. If the order has already been dispatched, you may use the applicable return or statutory withdrawal procedure after delivery.
11. Three-Year Commercial Warranty
Products expressly identified as warranty-eligible include a three-year commercial warranty beginning on the date the warranty is successfully activated. If activation is not offered or cannot reasonably be completed, the warranty period begins on the delivery date.
The commercial warranty covers eligible defects arising under normal use, subject to the warranty terms supplied with the product. It does not normally cover accidental damage, misuse, unauthorised modifications, improper installation, normal wear and tear or consumable components.
Depending on the circumstances, the available remedy may be repair, replacement or refund.
This commercial warranty is provided in addition to, and does not replace or restrict, any statutory consumer rights or legal guarantee available under applicable law.
12. International Returns
Return rights and procedures may vary by destination. Customers should contact us before sending an international return so that we can provide the correct address, label and customs instructions.
Do not declare inaccurate information on customs documents. Where customs charges arise because return instructions were not followed, responsibility will be determined in accordance with applicable law.
13. Contact Information
VEERA RETAIL STORES LTD
Company number: 15512937
Registered address:
78 Foxhill Road, Carlton, Nottingham, England, NG4 1RT, United Kingdom
Brand: VEERAMART
Email: gijon.marcos2@gmail.com
Telephone: +44 7348 450153
Customer service hours: Monday to Friday, 09:00–17:00 UK local time
14. Model Withdrawal Notice
You may use the following wording to exercise a statutory right of withdrawal:
To: VEERA RETAIL STORES LTD
Email: gijon.marcos2@gmail.com
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Order number:
Product:
Order date:
Delivery date:
Customer name:
Customer address:
Date:
A signature is required only when this notice is submitted on paper.